Thank you for choosing Carinderie Macarons! We take great pride in our high-quality, artisanal macarons and treats. We want you to enjoy every order and will always strive to meet your expectations. Please review our returns and refund policy carefully to ensure complete satisfaction with your purchase.
Final Sale Policy
All sales at Carinderie Macarons are final. Once an order has been placed, it cannot be cancelled, modified, or refunded. If you’re unsure about a product, flavour, or customization, we highly recommend ordering a small sample first to ensure the product meets your expectations.
Product Customizations and Variations
We understand the importance of product customizations. We make every effort to ensure that all customizations, flavours, and designs are accurately reflected in your order. However, please note that slight variations in colour, design, or minor details may occur due to the handmade nature of our products and natural product variations. These variations are not grounds for refund or exchange.
Damaged or Defective Products
In the rare event that your order arrives damaged or defective, we sincerely apologise for the inconvenience. Please inspect your order upon arrival. If there is a significant issue, such as damage or a defect, please contact us within 24 hours of receiving your order. We will work quickly to resolve the matter to your satisfaction, which may include a replacement or credit at our discretion.
How to Contact Us
If you need assistance or wish to address any concerns regarding your order, please contact us at [sweets@carinderie.com.au / 0415 522 773] within 24 hours of receiving your order. Provide your order number and a description of the issue to help us assist you more efficiently.
Why We Do This
Our no-refund policy is designed to maintain the quality and craftsmanship of our products. Since we create each order with great care and attention to detail, we cannot accept returns for change of mind or minor product variations. We want all our customers to be delighted, and our team is here to support you if you experience any issues with your order.
We appreciate your understanding and look forward to serving you again!